Privacy Policy

Privacy Policy

This Privacy Policy explains how Lootly.pk (the "Site", "we", "us", or "our") gathers, manages, and shares your personal data when you visit, use, or purchase from Lootly.pk (the "Site") or interact with us in any other way about the Site (collectively, the "Services"). Whether you are a client, website visitor, or any person whose information we have acquired in accordance with this Privacy Policy, "you" and "your" refer to you as the user of the Services for the purposes of this Privacy Policy.


Changes in Our Privacy Policy

This Privacy Policy may be updated periodically for operational, legal, or regulatory purposes, as well as to reflect modifications to our practices. We will update the "Last updated" date, display the updated Privacy Policy on the Site, and take any additional actions mandated by the relevant legislation.


How and Why We Collect Your Personal Information?

We gather personal data about you from a number of sources, as listed below, in order to deliver the Services. Depending on how you engage with us, we gather and use different types of information.

Apart from the particular purposes mentioned below, we might use the data we gather about you to get in touch with you, deliver or enhance the Services, meet legal requirements, enforce any applicable terms of service, and safeguard the Services, our rights, and the rights of our users or others.


What Personal Information We Collect?

Personal Information We Collect from Users

You may provide us with the following information directly through our services:

  • Your name, address, phone number, and email address are among your contact details.

  • Details about your order, such as your name, phone number, email address, payment confirmation, billing address, and shipping address.

  • Your username, password, security questions, and other details are all part of your account and are used to protect it.

  • Information pertaining to customer service, such as the details you decide to include in messages you submit to us over the Services.

You might be asked to give us specific personal information directly in order to use some of the Services' features. You have the option to withhold this information, but doing so might make it impossible for you to use or access these functions.

Information We Collect about Your Usage

We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address, and other information regarding your interaction with the Services.


How We Use Information Collected from Third Parties?

Lastly, third parties, such as vendors and service providers, may provide us with information about you. Examples of these parties include:

  • Shipping and logistics partners

  • Advertising and analytics providers

  • Payment processors and fraud prevention services


How We Process and Protect Your Data?

Providing Products and Services

In order to fulfill our obligations under our contract with you, we use your personal information to provide you with the Services, which include processing payments, fulfilling orders, notifying you about purchases, returns, exchanges, and other transactions, creating, maintaining, and managing your account, arranging shipping, facilitating returns and exchanges, and other account-related features and functionalities.

Security and Fraud Prevention

To identify, investigate, or take action on potential fraudulent, unlawful, or harmful activities, we use your personal information. You are responsible for protecting your account information if you create an account. It is strongly advised that you keep your password, username, and any access information private. Contact us immediately if you believe your account has been compromised.


Cookies

We utilise cookies on our site, just like many other websites. In our legitimate interests to manage, enhance, and optimise the Services, we use cookies to power and enhance our Site and Services (including to remember your activities and preferences), run analytics, and gain a better understanding of how users interact with the Services. In order to better customise the services, goods, and advertising on our site and other websites, we might also allow third parties and service providers to use cookies on our site.


Transparency in Personal Information Disclosure

Subject to this Privacy Policy, we may occasionally give your personal information to third parties for legitimate purposes, contract fulfilment, and other reasons. These situations could include:

  • With suppliers or other outside parties that carry out tasks for us (e.g., IT management, fulfilment, shipping, cloud storage, data analytics, payment processing, and customer support).

  • With marketing and commercial associates to promote you and offer services. Your information will be used by our marketing and commercial partners in compliance with their own privacy statements.


Third-Party Websites and Links

Links to websites or other online platforms run by other parties may be available on our site. If you click on links to websites that are not under our control or affiliation, you should read their terms and conditions, including their privacy and security policies.


Children's Data

Children are not supposed to use the services, and we don't intentionally gather any personal data about them. If you are the parent or guardian of a child who has given us their personal information, you can request that it be removed by contacting us using the information below.


Security and Retention of Your Information

Please be advised that we cannot guarantee "perfect security" and that no security mechanism is flawless or impenetrable. Furthermore, any data you submit to us may not be secure during transmission. We advise against sending sensitive or private information to us through unsecure channels.


Your Rights

You may be entitled to some or all of the following rights about your personal information, depending on where you live. These rights are not unqualified, though, and they might only be applicable in specific situations.

  • Right to Know

  • Right to Delete

  • Right to Correct

  • Right of Portability

  • Processing Restrictions

  • Withdrawal of Consent

  • Appeal


Complaints

Please use the contact information below to get in touch with us if you have any concerns about the way we handle your personal data. You may be able to file a complaint with your local data protection authority if you are unhappy with how we handled your complaint.


Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call or email us at:

📧 info@lootly.pk