At Lootly.pk, we aim to provide a smooth and stress-free shopping experience — from quick delivery to easy returns.
🚚 Delivery Information
Processing Time
Orders are usually processed within 1–2 business days after payment confirmation.
Shipping Time
Pakistan Orders: Delivered within 3–5 working days
International Orders: (Coming Soon) — Currently, we ship only within Pakistan.
Note: Delivery times may vary depending on location and product availability.
Shipping Charges
Shipping costs are calculated at checkout based on your location and order weight.
Free shipping may be available on selected items or during promotional offers.
Order Tracking
Once your order is shipped, you will receive a confirmation email or SMS with a tracking number.
🔁 Return & Refund Policy
Return Window
If you're not satisfied with your purchase, you can request a return within 7 days of delivery.
Return Conditions
Items must be unused, in original packaging, and in resellable condition.
Some items (e.g., personal care, undergarments, clearance, or custom items) are non-returnable unless damaged or faulty.
Return Process
Email us at info@lootly.pk with your order number and reason for return. Our support team will guide you through the return steps.
Refunds
Refunds are processed within 5–10 business days after receiving and inspecting the returned item.
Refunds are issued to the original payment method.
Shipping fees are non-refundable, unless the product was damaged or incorrect.
Return Shipping
Customers are responsible for return shipping costs unless the item received is faulty or incorrect. We recommend using a trackable shipping method to avoid delays.
📧 Email: info@lootly.pk
📞 Phone: +92 XXX XXX XXXX (Update with your local number if needed)
📍 Address: 1501 W Yale Ave, Fresno, CA 93705, United States (or your local warehouse address)