Delivery & Returns

Delivery & Returns

At Lootly.pk, we aim to provide a smooth and stress-free shopping experience — from quick delivery to easy returns.


🚚 Delivery Information

  1. Processing Time
    Orders are usually processed within 1–2 business days after payment confirmation.

  2. Shipping Time

  • Pakistan Orders: Delivered within 3–5 working days

  • International Orders: (Coming Soon) — Currently, we ship only within Pakistan.

Note: Delivery times may vary depending on location and product availability.

  1. Shipping Charges

  • Shipping costs are calculated at checkout based on your location and order weight.

  • Free shipping may be available on selected items or during promotional offers.

  1. Order Tracking
    Once your order is shipped, you will receive a confirmation email or SMS with a tracking number.


🔁 Return & Refund Policy

  1. Return Window
    If you're not satisfied with your purchase, you can request a return within 7 days of delivery.

  2. Return Conditions

  • Items must be unused, in original packaging, and in resellable condition.

  • Some items (e.g., personal care, undergarments, clearance, or custom items) are non-returnable unless damaged or faulty.

  1. Return Process
    Email us at info@lootly.pk with your order number and reason for return. Our support team will guide you through the return steps.

  2. Refunds

  • Refunds are processed within 5–10 business days after receiving and inspecting the returned item.

  • Refunds are issued to the original payment method.

  • Shipping fees are non-refundable, unless the product was damaged or incorrect.

  1. Return Shipping
    Customers are responsible for return shipping costs unless the item received is faulty or incorrect. We recommend using a trackable shipping method to avoid delays.


Need Help?

📧 Email: info@lootly.pk
📞 Phone: +92 XXX XXX XXXX (Update with your local number if needed)
📍 Address: 1501 W Yale Ave, Fresno, CA 93705, United States (or your local warehouse address)